Last updated: September 26, 2026
1. Who we are
Alma Healing Center (“Alma,” “we,” “us”) operates almahealingcenter.com. This policy explains what personal information we collect when you use the site or book a retreat, why, and what your options are.
Contact for privacy questions: [email protected]
2. What we collect and why
a) When you fill out our contact/inquiry form (built with Contact Form 7)
We collect the name, email address, and message you provide, so we can reply to your inquiry about a retreat.
b) When you book a retreat
We collect health and medical information through our screening questionnaire (for example, medications, physical and mental health history) so we can assess whether a retreat is safe for you and prepare appropriately. This is sensitive personal information, and we only use it for screening, safety planning during your retreat, and — where relevant — a short call with Paulina. See our Safety and Medical Screening page for context on why we ask for this.
We also collect payment-related information needed to process your deposit and balance (e.g., transaction details from Venmo, Wise, PayPal, or bank transfer). We do not store full card numbers or bank credentials ourselves — payments are handled directly through those third-party services.
b.1) Photos and video
We may take photos or videos during parts of your retreat (not during ceremonies themselves) for use on our website and social media. You can opt out at any time by telling us.
c) When you subscribe to our newsletter
Our newsletter signup (via Mailchimp) collects your email address so we can send the occasional update described on the site (“Get notes from the forest”). You can unsubscribe at any time using the link in any email we send.
d) When you contact us on WhatsApp
If you message us on WhatsApp, we see your phone number and message content, the same as any WhatsApp conversation, to respond to your inquiry.
e) Automatically, when you browse the site
We use Google Analytics (via Google Tag Manager) to understand how visitors use our site — for example, which pages are viewed and how people find us. This involves cookies and similar technologies that collect information such as your IP address, browser type, and pages visited. This data is aggregated/anonymized where possible and is used only to improve the site.
We use a cookie consent banner to let visitors accept or decline non-essential cookies (like analytics) before they load.
3. How we use your information
- To respond to inquiries and process bookings.
- To assess safety and prepare for your retreat (health screening).
- To send you preparation materials once you’re confirmed.
- To send newsletter updates, only if you subscribed.
- To understand and improve how our website is used (analytics).
We do not sell your personal information to third parties.
4. Who we share it with
- Paulina and other facilitators involved in your retreat, for health and safety screening purposes only.
- Payment processors (Venmo, Wise, PayPal, your bank), to process payments — governed by their own privacy policies.
- Mailchimp, if you subscribe to our newsletter.
- Google (Analytics/Tag Manager), for website analytics.
If you reach us through a third-party platform (for example, a retreat marketplace or directory linked from our site), that platform’s own privacy policy also applies to any information you give them directly. In a genuine medical emergency during a retreat, we may share relevant health information with local emergency services or medical providers to keep you safe.
5. How long we keep your information
We keep your information for as long as reasonably needed for the purposes described above (for example, health questionnaires and booking details are kept for our records after your retreat), and you can ask us to delete your information at any time by emailing [email protected].
6. Your rights
Depending on where you live, you may have rights to access, correct, or request deletion of your personal information. To exercise these rights, email [email protected].
7. Children’s privacy
Our retreats and website are intended for adults. You must be at least 18 years old to book a retreat or submit personal information to us.
8. Changes to this policy
We may update this Privacy Policy from time to time. Continued use of the site after changes means you accept the updated policy.
9. Contact
Questions about this policy or your information: [email protected]
